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GUIDE

Step 1: Fully Completed claim form

Step 2: Prepare required documents Please note that the list of documents below is not exhaustive. Other documents may be requested if necessary. For the complete list of required supporting documents, please refer to the claim form.

Property Damage Claims
• Original receipts or invoices to show payment
• Any other documents to substantiate your claim
• Take all reasonable steps to reduce the extent of loss or damage. Take photographs to show the damage when it is safe to do so.
• As far as possible do not throw away or repair or move damaged items as this may affect evidence as to the cause of loss or damage. Check with us or our appointed loss adjusters first.
• If a criminal act is involved, please make a police report. A copy of the police report must be extended to us.
• Record the particulars of the witnesses (if any).
• We may appoint service providers when necessary to investigate the loss. Co-operate fully with the adjuster or investigator and provide all requested information quickly so that we can respond to you as soon as possible.

Third Party Claims
What to do when a third party claims against you

• Let us know as soon as possible of any event which is likely to give rise to a claim against you so that we can investigate the matter early.
• Do not admit liability or sign any document agreeing to pay for damages as this may make you personally liable for the damages.
• Do not reply to any documents received from third parties and forward the documents to us immediately for our follow up.
• If you receive a Writ of Summons you must notify us via our hotline at 6515 5988 immediately – any delay on your part may make it more difficult to handle the claim. We will need to evaluate each case on its own merits and handle the claims accordingly.
• Original receipts or invoices to show payment
• Any other documents to substantiate your claim

Important note:-
Note: You should refer to your policy document for detailed wordings